000			01838naa a2200169uu 4500
001			9031917091810
003			OSt
005			20190211164848.0
008			090319s2009 xx ||||gr |0|| 0 eng d
100	1		_aDAWES, Sharon S _922649
245	1	0	_aThe Evolution and continuing challenges of E-governance
260			_aMalden, MA : _bBlackwell Publishers, _cDecember 2008
520	3		_aE-governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. Developed over more than two decades of technology innovation and policy response, the evolution of e-governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high-quality and cost-effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This summary assessment of e-governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. The least progress appears to have occurred in enhancing democracy and exploring the implications of e-governance for administrative and institutional reform. ICT-enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action
773	0	8	_tPublic administrarion review : PAR _g68, Special, p. S86-S102 _dMalden, MA : Blackwell Publishers, December 2008 _xISSN 00333352 _w
942			_cS
998			_a20090319 _b1709^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28561 _d28561
041			_aeng