000			01695naa a2200193uu 4500
001			9052014373913
003			OSt
005			20190211164933.0
008			090520s2009 xx ||||gr |0|| 0 eng d
100	1		_aRAGO, William V _936969
245	1	0	_aStruggles in trnasformation : _ba study in tqm, leadership, and organizational culture in a government agency
260			_aMalden, MA : _bBlackwell Publishers, _cmay/june 1996
520	3		_aWorking in an organization whose culture is changing? Thinking about implementing TQP but are unsure of the barriers you will discover or the pressures it can impose on the organization? Have you heard the expression "begin at the top" associated with organizational change and wondered what it actually means in practice? This case study describes the efforts undertaken and lesson learned by the Texas department of mental health and mental retardation as it began the transformation of its agency culture in keeping with a TQP model. Although there have been many successes over the has roots in a mixture of uncertainty regarding the next step to take and in the need for the agency's senior managers to personally transform the way they go about their work. The author's experience has led to the realization that if the transformation. The struggle the author's agncy encountered in making this personal transformation is the subject of this study.
590			_aPublic administration review PAR
590			_aMay/June 1996 Volume 56 Number 3
773	0	8	_tPublic administration review: PAR _g56, 3, p. 227-234 _dMalden, MA : Blackwell Publishers, may/june 1996 _xISSN 00333352 _w
942			_cS
998			_a20090520 _b1437^b _cmayze
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c29154 _d29154
041			_aeng