000			01039naa a2200193uu 4500
001			9052211502113
003			OSt
005			20220608133605.0
008			090522s2009 xx ||||gr |0|| 0 eng d
100	1		_916581 _aBerman, Evan M.
245	1	0	_aDealing with cynical citizens
260			_amalden, MA : _bBlackwell Publishers, _cmar./apr.1997
520	3		_aThis paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in decision-making, and enhancing government's reputation for efficiency and effectiveness.
590			_aPublic administration review PAR
590			_aMar./Apr. 1997 Volume 57 Number 2
773	0	8	_tPublic administration review: PAR _g57, 2, p. 105-112 _dmalden, MA : Blackwell Publishers, mar./apr.1997 _xISSN 00333352 _w
942			_cS
998			_a20090522 _b1150^b _cmayze
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c29226 _d29226
041			_aeng