000			02067naa a2200217uu 4500
001			9052215321930
003			OSt
005			20240305145214.0
008			090522s2009 xx ||||gr |0|| 0 eng d
100	1		_931854 _aKravchuk, Robert S.
245	1	0	_aDesigning effective performance-measurement systems under the government performance and results act of 1993
260			_aMalden, MA : _bBlackwell Publishers, _c1996
520	3		_aWhat are challenges posed for public sector decision makers by the government performance and results act of 1993 (GPRA)? Ad what can be done to enhance the possibility of effective performance measurement The GPRA calls for a vigorous implemetation of performance measurement across federal agencies by 199. Measures will be employed for both strategic management (planning) and evaluation of results (scorekeeping). A more formal use of performance measurement will surely bring many benmal use of performance measurement will surely bring many benefits. As Robert S. Kravchuk and Ronald W. Schack point out, however, the development of performance measurement sustems will introduce new, and perhaps unforeseen, problems. Kravchuk and Schack argue that increasing reliance on formal measurement approaches, at the expense of "hnds-on" management and evaluation, will place senior officials more in a cybernetic mode of decisionmaking, tahn a rational-actor mode. Paradoxically, performance measures may mininform as much as they inform, if users are unaware of the subtle limitations of measurement systems. The authors argue that the rigors of general systems theory can contribute ten general design principles for effective performance measurement systems.
590			_aPublic administration review PAR
590			_aJuly/August 1996 volume 56 numero 4
700	1		_aSCHACK, Ronald W. _937036
773	0	8	_tPublic administration review : PAR _g56, 4, p. 348-358 _dMalden, MA : Blackwell Publishers, 1996 _xISSN 00333352 _w
942			_cS
998			_a20090522 _b1532^b _cIlkia
998			_a20090608 _b1553^b _cIlkia
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c29235 _d29235
041			_aeng