000			01345naa a2200205uu 4500
001			9052814134713
003			OSt
005			20190211165032.0
008			090528s2009 xx ||||gr |0|| 0 eng d
100	1		_aCONNOR, Patrick E _928271
245	1	0	_aTotal quality management : _ba selective commentary on its human dimensions
260			_amalden, MA : _bBlackwell Publishers, _cnov./dec.1997
520	3		_aThis article investigates some of the human dimensions of the total quality management movement (TQM), discussing its costs along with its potencial benefits. It argues that the human costs of TQM are often substancial and may under certain circumstance be largely unavoidable. Indeed, it argues that the human costs of TQM are a direct consequence of middle managers' egos and fears, employee motivations, trivial employee participation, and the coercive nature of team structures. The artcle acknowledges TQM's potential benefits but admonishes its adherents not to ignore its potential costs.
590			_aPublic administration review PAR
590			_aNov./Dec. 1997 Volume 57 Number 6
773	0	8	_tPublic administration review: PAR _g57, 6, p. 501-509 _dmalden, MA : Blackwell Publishers, nov./dec.1997 _xISSN 00333352 _w
942			_cS
998			_a20090528 _b1413^b _cmayze
998			_a20090528 _b1427^b _cmayze
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c29300 _d29300
041			_aeng