000			02267naa a2200181uu 4500
001			9082017284337
003			OSt
005			20190211165159.0
008			090820s2009 xx ||||gr |0|| 0 eng d
100	1		_aJANSEN, E. Pieter _937346
245	1	0	_aNPM : _bCybernetics and styles of dealing with performance information - do performance measures matter?
260			_aBirmingham : _bTaylor & Francis, _cFebruary 2008
520	3		_aAlthough performance information is a key element of NPM, politicians and managers rarely use this information. This paper investigates two alternative explanations for the intensity of information use. First, in cybernetic control information is used to make clearly pre-defined decisions and consequently the contents of performance reports should match the information needs of its receivers. In cybernetic forms of management a poor match could explain the low intensity with which receivers of performance reports use these documents; i.e., decision-makers do not receive the 'right' performance measures. Second, in non-cybernetic forms of management the contents of performance reports have little effect on the intensity with which their receivers use these documents. In non-cybernetic management, the availability of a routine to deal with performance reports in a discussion-provoking manner can explain the intensity with which these documents are used. This paper demonstrates that the contents of performance reports hardly affect the intensity with which politicians and managers use these documents. Rather, it is the availability of a carefully developed approach for non-cybernetic control, including a discussion-provoking style of dealing with performance reports, that explains the use of these documents. Performance measures may matter as a starting point for further discussions, but the selection of the 'right' measures, i.e. measures that precisely match the information needs of their receivers, seems to have little effect on the intensity with which these measures are used.
773	0	8	_tLocal Government Studies _g34, 1, p. 39-60 _dBirmingham : Taylor & Francis, February 2008 _xISSN 03003930 _w
942			_cS
998			_a20090820 _b1728^b _cDaiane
998			_a20090827 _b1557^b _cDaiane
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c29678 _d29678
041			_aeng