000			01632naa a2200205uu 4500
001			9092115132013
003			OSt
005			20190211165414.0
008			090921s2009 xx ||||gr |0|| 0 eng d
100	1		_aMONTESINOS, Vicente _937647
245	1	0	_aTowards performance, quality and environmental management in local government : _bthe case of spain
260			_bTaylor & Francis, _capril2009
520	3		_aThe search for improvements in the management and quality of public services seems to be a constant in all public administrations, and there is an ever-increasing use of management techniques and models from the business sector. The aim of this paper is to show which management systems are being used by Spanish local governments to improve their management in terms of economy, quality and the environment. Our analysis is based on a questionnaire sent to Spanish local governments about the tools they use and the factors that influence their implementation. The results show that more efforts are necessary to implement performance measurement and total quality management, but they also show some positive aspects, such as the usefulness of performance measurement and its application to decisions in those local governments that have implemented it.
590			_aPerformance management; local government; public management; performance indicators; local accounting
700	1		_aBRUSCA, Isabel _937648
773	0	8	_tLocal Government Studies _g35, 2, p. 197-212 _dTaylor & Francis, april2009 _xISSN 03003930 _w
942			_cS
998			_a20090921 _b1513^b _cmayze
998			_a20090922 _b1104^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c30022 _d30022
041			_aeng