000			02551naa a2200193uu 4500
001			9092216533837
003			OSt
005			20190211165512.0
008			090922s2009 xx ||||gr |0|| 0 eng d
100	1		_aCHENG, Jung-Lang _937762
245	1	0	_aSix sigma and TQM in Taiwan : _ban empirical study of discriminate analysis
260			_aUK : _bRoutledge, _cmar./abr. 2009
520	3		_aThis study constructs a preliminarily exploration model for integrating quality management with business strategy. A questionnaire is employed to evaluate the framework. Study samples are from the Chinese Society for Quality (CSQ) in Taiwan. Four conclusions are reached based on discriminate analysis of SPSS statistical skills for Taiwanese companies implementing an integrated quality management system with business strategy. (1) There are common factors to implementing a quality management programme, whether Six Sigma or Total Quality Management (TQM) activities. These are how to build an organisational culture of quality management, assess the situation of quality management and deploy quality management strategies. (2) There are some basic conditions to implement Six Sigma, which include combining Six Sigma improvement project with DMAIC (Defining, measurement, analysis, improvement and control) methodology, and developing the role of Champion, Master Black Belts (MBBs), Black Belts (BBs) and Green Belts (GBs) in the related steering organisation and building communication system of quality management activities. (3) Enterprises can implement Six Sigma under the framework of TQM activities. Although such enterprises are not absolutely implementing the Six Sigma system, the addition of implementing TQM can also improve quality performance. The most important thing for enterprises to do is to integrate quality activities with business strategy, and this will naturally achieve improved business performance. (4) There is no relationship between the scale of an enterprise and implementing Six Sigma. Implementing and developing a Six Sigma programme are not only for the large-scale or multi-national firms, but are also suitable for the small and medium sized businesses that predominate in Taiwan.
590			_aTQM; Six Sigma; business strategy; quality performance; discriminate analysis
773	0	8	_tTotal Quality Management & Business Excellence _g20, 3-4, p. 311-326 _dUK : Routledge, mar./abr. 2009 _xISSN 14783363 _w
942			_cS
998			_a20090922 _b1653^b _cDaiane
998			_a20091009 _b1115^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c30116 _d30116
041			_aeng