000			01796naa a2200193uu 4500
001			9092217034137
003			OSt
005			20190211165514.0
008			090922s2009 xx ||||gr |0|| 0 eng d
100	1		_aIP, Barry _937766
245	1	0	_aPlanning and controlling business succession planning using quality function deployment
260			_aUK : _bRoutledge, _cmar./abr. 2009
520	3		_aIn view of the current lack of established and formal techniques, this paper details a modification of the quality function deployment methodology for business succession planning (BSP). A detailed overview of the proposed technique is provided, followed by an example to illustrate how the method can be used in practice. The new model incorporates three key stages of succession: (1) evaluating the incumbent and current position of the business, (2) evaluating the successor and competencies required for the future business, and (3) planning and implementation of essential tasks required for the future business. In addition to providing a holistic and practical tool for succession planning, the strengths of the framework include the ability to evaluate current and future competencies for succession, the potential for multiple successors to be assessed in relation to the current and future business, and an iterative procedure to enable flexibility and constant monitoring of the succession process.
590			_aquality function deployment (QFD); house of quality (HOQ); business succession planning (BSP); succession management; exit planning
773	0	8	_tTotal Quality Management & Business Excellence _g20, 3-4, p. 363-380 _dUK : Routledge, mar./abr. 2009 _xISSN 14783363 _w
942			_cS
998			_a20090922 _b1703^b _cDaiane
998			_a20091009 _b1116^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c30119 _d30119
041			_aeng