000			01797naa a2200205uu 4500
001			9092314071037
003			OSt
005			20190211165516.0
008			090923s2009 xx ||||gr |0|| 0 eng d
100	1		_aELG, Mattias _937772
245	1	0	_aAlternative arguments and directions for studying performance measurement
260			_aUK : _bRoutledge, _cmar./abr. 2009
520	3		_aThe purpose of this article is to present and discuss alternative arguments and directions for the study of performance measurement. We classify and discuss performance measurement in three phases: the design and structure of the performance measurement system, the implementation of performance measurement, and the utilisation of performance measurement in everyday work. We argue the need for a general approach to the examination of performance measurement in organisations, a perspective that addresses the key questions identified by managers and how they deal with the design, implementation, and usage of performance measurement in real-time settings. Studies of performance measurement in the various three phases are proposed by means of an organisational framework. This framework takes into account internal dimensions, situational/contingency factors, external innovations, dimensions and outcomes. These various dimensions are developed in relation to performance measurement systems analysis.
590			_aperformance measurement systems; performance measures; design; implementation; usage; management; research method
700	1		_aKOLLBERG, Beata _937773
773	0	8	_tTotal Quality Management & Business Excellence _g20, 3-4, p. 409-422 _dUK : Routledge, mar./abr. 2009 _xISSN 14783363 _w
942			_cS
998			_a20090923 _b1407^b _cDaiane
998			_a20091009 _b1116^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c30124 _d30124
041			_aeng