000			01668naa a2200205uu 4500
001			9092315504637
003			OSt
005			20190211165533.0
008			090923s2009 xx ||||gr |0|| 0 eng d
100	1		_aCRIADO, Fernando _937818
245	1	0	_aExcellence profiles in spanish firms with quality management systems
260			_aUK : _bRoutledge, _cmai./jun. 2009
520	3		_aThis paper seeks to answer two important questions that firms consider when designing, implementing and improving a quality management system (QMS): (1) what are the critical or key factors in implementing, developing and improving a QMS; and (2) what results can we expect from these factors? This article's primary new contribution to these questions is to propose the construction of an indicator that we call the reformed excellence predictor (REP). This indicator is obtained by taking as reference a sample of over 100 Spanish firms with experience in processes of implementation, development and improvement of quality. Once we have constructed the indicator, using multivariate statistical and graphic techniques, we analyse the implementation profiles and the results of the firms that have achieved the highest levels of excellence for the indicator designed.
590			_aquality management systems (QMS); performance; business excellence index; process approach; QMS key factors; QMS results
700	1		_aCALVO-MORA, Arturo _924680
773	0	8	_tTotal Quality Management & Business Excellence _g20, 5-6, p. 655-680 _dUK : Routledge, mai./jun. 2009 _xISSN 14783363 _w
942			_cS
998			_a20090923 _b1550^b _cDaiane
998			_a20091009 _b1326^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c30146 _d30146
041			_aeng