000 02194naa a2200193uu 4500
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003 OSt
005 20190211170211.0
008 100208s2010 xx ||||gr |0|| 0 eng d
100 1 _aGALANOU, Ekaterini
_938785
245 1 0 _aA model for evaluating the effectiveness of middle managers' training courses :
_bevidence from a major banking organization in Greece
260 _aMalden :
_bWiley-Blackwell,
_cDecember 2009
520 3 _aContemporary management thinking embraces the organizational training theory that sustainable success rests, to a great extent, upon a systematic evaluation of training interventions. However, the evidence indicates that few organizations take adequate steps to assess and analyse the quality and outcomes of their training. The authors seek to develop the existing literature on training evaluation by proposing a new model, specific to management training, which might encourage more and better evaluation by practitioners. Their thesis is that training evaluation is best if it can be based on criteria derived from the objectives of the training and they draw on the management effectiveness literature to inform their proposed model. The study seeks to examine the effect of six evaluation levels – reactions, learning, job behaviour, job performance, organizational team performance and some wider, societal effects – in measuring training interventions with regard to the alterations to learning, transfer and organizational impact. The model was tested with data obtained from 190 middle managers employed by a large banking organization in Greece and the results suggest that there is considerable consistency in the evaluation framework specified. The paper discusses these results and draws conclusions about their practical implications. The study's limitations are considered and some future research needs identified.
700 1 _aPRIPORAS, Constantinos-Vasilios
_938786
773 0 8 _tInternational Journal of Training and Development
_g13, 4, p. 221-246
_dMalden : Wiley-Blackwell, December 2009
_xISSN 13603736
_w
942 _cS
998 _a20100208
_b0948^b
_cDaiane
998 _a20100218
_b1612^b
_cCarolina
999 _aConvertido do Formato PHL
_bPHL2MARC21 1.1
_c31570
_d31570
041 _aeng