000			02139nam a2200349uu 4500
001			0030309491837
003			OSt
005			20190211170324.0
008			100303s2009 xx ||||g| |0|| 0 eng d
020			_a9781847421807
090			_a1.15 _bC758c
245	1	0	_aThe consumer in public services : _bchoice, values and differece
260			_aBristol : _bPP, _c2009
300			_a289 p.
505	8	0	_tIntroduction: managing the 'unmanageable consumer' - Martin Powell, Shane Doheny, Ian Greener and Nick Mills _tThe consumer and new labour: the consumer as king? - Eric Shaw _tNarratives of public service delivery in the UK: comparing central and local government - Catherine Needham _tUnderstanding the 'differentiated consumer' in public services - Richard Simmons _tDifferentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer - Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling _tThe healthcare consumer - Martin Powell and Ian Greener _tThe consumer in education - Catherine M. Farrell _tThe consumer and social housing - Nick Mills _tThe people's police? Citizens, consumers and communities - John Clarke _tThe consumer in social care - Caroline Glendinning _tDifferentiated consumers? A differentiated view from a service user perspective - Peter Beresford _tAuthoritative consumers or experts by experience? User groups in health and social care - Marian Barnes _tThe public service consumer as member - Richard Simmons and Johnston Birchall _tConclusion: the consumer in public services - Richard Simmons and Martin Powell
650		4	_aAtendimento ao Cidadão _912988
650		4	_aServiço Público _912780
650		4	_aCidadania _912902
650		4	_aConsumidor _916430
650		4	_aSaúde Pública _912034
650		4	_aEnsino Público _912006
650		4	_aPolítica Habitacional _912186
650		4	_aAssistência Social _913213
650		4	_aEuropa _912887
650		4	_aGrã-Bretanha _913133
700	1		_a _938879
700	1		_a _938880
942			_cG
998			_a20100303 _b0949^b _cDaiane
998			_a20130618 _b1032^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c31760 _d31760
041			_aeng