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| 001 | 0030409342737 | ||
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| 005 | 20190211170340.0 | ||
| 008 | 100304s2008 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aSHINGLER, John _938892 |
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| 245 | 1 | 0 | _aThe importance of subjective data for public agency performance evaluation |
| 260 |
_aHoboken : _bWiley-Blackwell, _cnov./dez. 2008 |
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| 520 | 3 | _aEvaluations of public agency performance is typically rooted in objective performance measurements. However, some researchers contend that evaluation is not complete if the perceptions of an agency's client are overlooked. This essay supports combining subjective client insight with objective data in the evaluation process. Survey results and internal performance data are applied from a state agency to investigate citizen disputes with utility companies. Regression analyses present metrics for demonstrating that sbjective data provides invaluable information for evaluation agency performance. | |
| 700 | 1 |
_aLOON, Mollie E. Van _938893 |
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| 700 | 1 |
_aALTER, Theodore R. _938894 |
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| 700 | 1 |
_aBRIDGER, Jeffrey C. _938895 |
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| 773 | 0 | 8 |
_tPublic Administration Review - Par _g68, 6, p. 1101-1111 _dHoboken : Wiley-Blackwell, nov./dez. 2008 _xISSN 00333352 _w |
| 942 | _cS | ||
| 998 |
_a20100304 _b0934^b _cDaiane |
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_a20100309 _b1555^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c31779 _d31779 |
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| 041 | _aeng | ||