000			01653naa a2200181uu 4500
001			0032211584437
003			OSt
005			20190211170552.0
008			100322s2008 xx ||||gr |0|| 0 eng d
100	1		_aWONG, H. K. _939082
245	1	0	_aReforming social services in Hong Kong : _bthe role of contracting and performance management in the non-profit sector
260			_aRichmond : _bWiley-Blackwell, _cMarch 2008
520	3		_aContracts and performance management, along with the concept of consumerism, have become the fundamental metaphors for New Public Management (NPM) and key changes in the public service. 'Doing well while doing good' and finding generally acceptable accountability measures for social services have become the perennial aspirations of planners, service providers and funders. This article examines the contingent factors and rationales behind the quality movement and recontracting exercise in reforming the delivery of personal social service programs in Hong Kong within the framework of New Public Management (NPM). It explains the use of long-term relational contracts rather than the standard business contracts between the government as funder and non-profit organisations as service providers. It also deals with the complex relationships among quality issues, quality standards, consumerism, accountability, performance indicators, and performance management.
773	0	8	_tAustralian Journal of Public Administration: AJPA _g67, 1, p. 97-105 _dRichmond : Wiley-Blackwell, March 2008 _xISSN 03136647 _w
942			_cS
998			_a20100322 _b1158^b _cDaiane
998			_a20100326 _b1035^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32024 _d32024
041			_aeng