000			01366naa a2200193uu 4500
001			0032410411637
003			OSt
005			20190211170629.0
008			100324s2009 xx ||||gr |0|| 0 eng d
100	1		_aSULLIVAN, John _939155
245	1	0	_aImproving project outcomes through operational reliability : _ba conceptual model
260			_aExeter, UK : _bElsevier, _cNovember 2009
520	3		_aThe work reported here is part of an on-going research effort concerned with developing a methodology to improve the outcomes of projects involving complex information systems. To facilitate the study, previous research concerned with high reliability organisations (HRO) is examined. An analysis of this literature is used to develop a conceptual model that explains how highly reliable operational capabilities are achieved and maintained. Cases of catastrophic failures are evaluated using this paradigm to illustrate its utility as an analytical research tool and its potential as a systemic framework for evaluating the operational capability of organisations prior to project initiation.
700	1		_aBEACH, Roger _939156
773	0	8	_tInternational Journal of Project Management _g27, 8, p. 765-775 _dExeter, UK : Elsevier, November 2009 _xISSN 02637863 _w
942			_cS
998			_a20100324 _b1041^b _cDaiane
998			_a20100326 _b1044^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32081 _d32081
041			_aeng