000			01597naa a2200205uu 4500
001			0032512075237
003			OSt
005			20190211170722.0
008			100325s2009 xx ||||gr |0|| 0 eng d
100	1		_aBYGSTAD, Bendik _939265
245	1	0	_aICT based service innovation – a challenge for project management
260			_aExeter, UK : _bElsevier, _cApril 2009
520	3		_aIn this paper we investigate to what extent ICT based service innovation can be successfully facilitated by traditional project management thinking. Should service innovation initiatives be organized the same way as high-tech product innovation, i.e. with expert teams in well structured projects? Or should they be organized in some looser fashion, with more interaction with users and other stakeholders?
520	3		_aOur empirical evidence is a survey of 130 public sector projects in Norway, run within a national e-government program. We find that ICT based service innovation is not associated with a tightly run project (focused on cost, time and quality) or a professional project manager. Rather, successful service innovation is found in projects with a strong integration with the service providing organization and the external users of the services. We discuss three alternative models as an agenda for further research.
700	1		_aLANESTEDT, Gjermund _939266
773	0	8	_tInternational Journal of Project Management _g27, 3, p. 234-242 _dExeter, UK : Elsevier, April 2009 _xISSN 02637863 _w
942			_cS
998			_a20100325 _b1207^b _cDaiane
998			_a20100326 _b1109^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32137 _d32137
041			_aeng