000			01500naa a2200181uu 4500
001			0041511240037
003			OSt
005			20190211170919.0
008			100415s2009 xx ||||gr |0|| 0 eng d
100	1		_aWILSON, Deborah _936051
245	1	0	_aExit, voice and quality in the English education sector
260			_aOxford : _bWiley-Blackwell, _cDecember 2009
520	3		_aThe use of choice as a mechanism to improve public service delivery is now well established in the UK. Current policy discourse additionally considers voice as a further, complementary, user-driven mechanism. In this article I scrutinize the assumption that choice (exit) and voice complement each other in creating user-driven incentives to increase quality for all consumers in the context of education. I do this by going back to Hirschman's thesis on 'Exit, Voice and Loyalty', focusing in particular on the definitions of quality put forward by him. I apply his analysis to the English education sector and show that, while the current policy discourse evokes the language of Hirschman, it doesn't follow through on the actual implications of his analysis. In particular, I argue that in the current system, choice and voice may complement each other for only a subset of consumers.
773	0	8	_tSocial Policy & Administration _g43, 6, p. 571-584 _dOxford : Wiley-Blackwell, December 2009 _xISSN 01445596 _w
942			_cS
998			_a20100415 _b1124^b _cDaiane
998			_a20100420 _b1617^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32349 _d32349
041			_aeng