000			01606naa a2200181uu 4500
001			0041610534137
003			OSt
005			20190211171004.0
008			100416s2009 xx ||||gr |0|| 0 eng d
100	1		_aPURSE, Kevin _939504
245	1	0	_aOutsourcing myths and workers' compensation claims administration
260			_aRichmond : _bWiley-Blackwell, _cDecember 2009
520	3		_aThe outsourcing of claims administration is a feature of some Australian workers' compensation jurisdictions. While the benefits of outsourcing in this area of public administration have often been asserted there has been a lack of research into these claims. In this article the South Australian workers' compensation scheme is used as a case study to address whether the supposed benefits of outsourcing are soundly based. A number of other issues associated with the outsourced claims management environment are also considered as they have had an important bearing on the scheme's performance. The main finding to emerge is that outsourcing has failed to meet financial and other key objectives. Outsourcing has also created new tensions that have added to the complexities of scheme management. In light of these findings, there is a strong case that the scheme's business model should be recalibrated to facilitate a return to in-sourced claims management.
773	0	8	_tAustralian Journal of Public Administration - AJPA _g68, 4, p. 446-458 _dRichmond : Wiley-Blackwell, December 2009 _xISSN 03136647 _w
942			_cS
998			_a20100416 _b1053^b _cDaiane
998			_a20100420 _b1550^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32401 _d32401
041			_aeng