000			01527naa a2200181uu 4500
001			0041612523837
003			OSt
005			20190211171038.0
008			100416s2009 xx ||||gr |0|| 0 eng d
100	1		_aTAYLOR, Jeannette _933591
245	1	0	_aStrengthening the link between performance measurement and decision making
260			_aMalden : _bWiley-Blackwell, _cDecember 2009
520	3		_aMany public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public agencies and public accountability authorities in Australia. It also examines the main factors that affect the use of PIs for decision making. The evidence suggests that the agencies use PIs more for meeting external reporting requirements than for achieving internal improvements. Various constraints on the use of PIs were identified, mainly technical problems, and to a lesser extent, political and organizational issues.
773	0	8	_tPublic Administration: An International Quarterly _g87, 4, p. 853-871 _dMalden : Wiley-Blackwell, December 2009 _xISSN 00333298 _w
942			_cS
998			_a20100416 _b1252^b _cDaiane
998			_a20100420 _b1554^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c32439 _d32439
041			_aeng