000			01553naa a2200217uu 4500
001			0051312522937
003			OSt
005			20190211171543.0
008			100513s2003 xx ||||gr |0|| 0 eng d
100	1		_aWALLE, Steven Van de _923761
245	1	0	_aPublic service performance and trust in government : _bthe problem of causality
260			_aNew York : _bMarcel Dekker, _c2003
520	3		_aConcerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance-trust relation.
590			_aVolume 26
590			_aNumbers 8-9
700	1		_aBOUCKAERT, Geerd _940067
773	0	8	_tInternational Journal of Public Administration - IJPA _g26, 8-9, p. 891-914 _dNew York : Marcel Dekker, 2003 _xISSN 01900692 _w
942			_cS
998			_a20100513 _b1252^b _cDaiane
998			_a20100723 _b1523^b _cDaiane
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33097 _d33097
041			_aeng