000			01749naa a2200217uu 4500
001			0051312550837
003			OSt
005			20190211171544.0
008			100513s2003 xx ||||gr |0|| 0 eng d
100	1		_aHARISALO, Risto _939834
245	1	0	_aTrust management in the finnish ministries : _bevaluation of management systems
260			_aNew York : _bMarcel Dekker, _c2003
520	3		_aOur purpose was to find out to what extent civil servants—managers, specialists, and experts—in 13 Finnish ministries have confidence in their management systems. We defined trust as a kind of deep sentiment, more fundamental than mere acceptance, satisfaction or legitimacy. Trust and mistrust are strong motivators for cooperation and collaboration. They are logical outcomes of social interaction in terms of management systems and context. We found out that civil servants are more likely to trust management if it acts professionally with no emphasis on political factors. Ministers, for instance, can efficiently earn their trust with administrative experience and behavior norms. Our analysis showed that there are both well-trusted and ill-trusted components in management systems implicating that management must be the object of continuous development. As a whole civil servants have more confidence in work community than in strategy, structure, people policies, and administrative processes of the ministries.
590			_aVolume 26
590			_aNumbers 8-9
700	1		_aSTENVALL, Jari _940068
773	0	8	_tInternational Journal of Public Administration - IJPA _g26, 8-9, p. 915-940 _dNew York : Marcel Dekker, 2003 _xISSN 01900692 _w
942			_cS
998			_a20100513 _b1255^b _cDaiane
998			_a20100723 _b1524^b _cDaiane
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33098 _d33098
041			_aeng