000			01997naa a2200205uu 4500
001			0051410443437
003			OSt
005			20190211171604.0
008			100514s2003 xx ||||gr |0|| 0 eng d
100	1		_aCHEN, Don-yun Chen _940092
245	1	0	_aThe management of citizen participation in Taiwan : _ba case study of Taipei city government's citizen complaints system
260			_aNew York : _bMarcel Dekker, _c2003
520	3		_aCitizen participation is one of the core values of democracy. Democratization means an increase in citizen participation in public affairs. However, the issue of democratization is rarely studied in the field of public administration. In this article, we use the Taipei City Government (TCG) Citizen Complaints System to illustrate some tensions relating to citizen participation in a newly democratizing country. We interviewed the TCG officials to piece together the puzzle of how the citizen complaints system works. Furthermore, we conducted a survey on how each channel and media is used by citizens to file their complaints. Then, we focused on the development of the Taipei City Mayor's e-mail box to see how the tension between participation and cost is handled by utilizing newly emerging information technology. We then evaluate these developments in terms of publicity, accessibility, and accountability suggested by Senevirante and Cracknell (Seneviratne, M.; Cracknell, S. Consumer complaints in public sector services. Public Admin. 1988, 66, 181-193). Accordingly, we propose suggestions for improvement from these three aspects for TCG and other governments as well to establish a citizen complaints system that substantiates democracy.
700	1		_aHUANG, Tong-yi _940093
700	1		_aHSAIO, Naiyi _940094
773	0	8	_tInternational Journal of Public Administration - IJPA _g26, 5, p. 525-548 _dNew York : Marcel Dekker, 2003 _xISSN 01900692 _w
942			_cS
998			_a20100514 _b1044^b _cDaiane
998			_a20100517 _b1042^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33125 _d33125
041			_aeng