000			01753naa a2200217uu 4500
001			0052014222337
003			OSt
005			20190211171825.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aBARONE, Stefano _940322
245	1	0	_aDesign of university course quality by teaching experiments as student feedback (TESF)
260			_aOxfordshire : _bRoutledge, _cjul./ago. 2009
520	3		_aQuality of the academic system must be constantly monitored, especially under conditions of growing competition and limited resources. Those who are interested in quality, doing research and teaching on it, should ensure quality of the processes for which they are responsible. Teaching is one of the primary services offered by a university. For it, all fundamental principles of Total Quality Management (TQM) must be valid. In this article the authors propose a methodology for designing the quality of a university course, considered as a basic service of a complex educational system. The methodology is based on the concurrent use of teaching experiments performed by a teacher, and the SERVQUAL model for the evaluation of student feedback. Such methodology can be adopted in any educational context. It is a useful tool for continuous course improvement. The article presents the application of the methodology in two consecutive editions of a statistics course at the University of Palermo, Italy.
590			_aVolume 20
590			_aNumbers 7-8
700	1		_aFRANCO, Eva Lo _940323
773	0	8	_tTotal Quality Management & Business Excellence _g20, 7-8, p. 687-703 _dOxfordshire : Routledge, jul./ago. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1422^b _cDaiane
998			_a20100531 _b1317^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33388 _d33388
041			_aeng