000			01568naa a2200205uu 4500
001			0052014430437
003			OSt
005			20190211171835.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aKOKT, Deseré _940336
245	1	0	_aA model for establishing a quality culture in a major private security company
260			_aOxfordshire : _bRoutledge, _cjul./ago. 2009
520	3		_aWith the increasing emphasis on safety and security over the past few years, the crucial role of private security cannot be underestimated. Private security aids public policing and the military forces in combating the growing occurrence of crime and terrorism, especially in the Western world. Despite its crucial role, private security is a neglected area of investigation, especially in the South African context. The aim of this paper is not only to reflect on the multitude of research on organisational culture and quality (TQM), but to propose a model for implementing this in a major private security company. By using the three-level typology of Schein (1992) as conceptual framework, and by examining one of South Africa's largest security companies, the author is able to suggest a model for the establishment of a quality culture in the organisation.
590			_aVolume 20
590			_aNumbers 7-8
773	0	8	_tTotal Quality Management & Business Excellence _g20, 7-8, p. 787-798 _dOxfordshire : Routledge, jul./ago. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1443^b _cDaiane
998			_a20100531 _b1319^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33399 _d33399
041			_aeng