000			01844naa a2200205uu 4500
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003			OSt
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008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aYANG, Ching-Chow _934995
245	1	0	_aDevelopment of an integrated model of a business excellence system
260			_aOxfordshire : _bRoutledge, _cset./out. 2009
520	3		_aIn the era of a new century, high utilisation of technology and the Internet has caused dramatic changes in the market environment and business management. Therefore, industries will have to adopt many management systems or tools, especially the prevailing management systems. But they often encounter many problems in the implementation of these systems individually. It is needed to integrate these systems for the organisations to energise excellent performance. The aim of this paper is to develop an integrated business excellence system that incorporates total quality management (TQM), the Six Sigma programme, and other management methods or tools. The system is based on the frameworks of the Malcolm Baldrige National Quality Award (MBNQA) and the European Quality Award (EQA). Because the aim of implementing a business excellence system such as this is to achieve customer loyalty and excellent corporate performance, an integrated performance management system - incorporating strategic planning, Balanced Scorecard, and Hoshin management - is also developed and embedded in the integrated business excellence system presented here.
590			_aVolume 20
590			_aNumbers 9-10
773	0	8	_tTotal Quality Management & Business Excellence _g20, 9-10, p. 931-944 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1504^b _cDaiane
998			_a20100531 _b1324^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33411 _d33411
041			_aeng