| 000 | 02158naa a2200205uu 4500 | ||
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| 001 | 0052015215537 | ||
| 003 | OSt | ||
| 005 | 20190211171850.0 | ||
| 008 | 100520s2009 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aNANDA, Vic _940368 |
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| 245 | 1 | 0 | _aAn innovative method and tool for role-specific quality-training evaluation |
| 260 |
_aOxfordshire : _bRoutledge, _cset./out 2009 |
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| 520 | 3 | _aA sound quality-training programme is the vehicle that ensures that all employees are adequately qualified to perform their jobs in accordance with applicable quality requirements. An effective quality-training programme is one that adequately addresses the varied training needs of employees in different roles in the organisation. Generally, it is not sufficient to administer the same training evaluation questionnaire to assess what all the attendees of a quality-training have learned. This is because, typically, employees receiving a quality-training are from different functional areas in the organisation, and thus have different vested interests and learning objectives. That is, a training audience is typically heterogeneous as opposed to homogeneous. Therefore, in such situations, training evaluations must be tailored to accommodate the unique needs of the various segments of the training audience, and to correctly ascertain whether the employees in each segment (or role) have learned what they need to know to directly apply in their specific jobs. The purpose of this paper is to address this critical need. Specifically, the contribution of this paper is that it proposes an innovative method and tool for performing role-specific evaluation of quality-training. A secondary notable benefit of this novel approach to training evaluation is that it may be used as an interactive trainer to help reinforce key concepts from the training. | |
| 590 | _aVolume 20 | ||
| 590 | _aNumbers 9-10 | ||
| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1029-1040 _dOxfordshire : Routledge, set./out 2009 _xISSN 14783363 _w |
| 942 | _cS | ||
| 998 |
_a20100520 _b1521^b _cDaiane |
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| 998 |
_a20100531 _b1325^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33417 _d33417 |
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| 041 | _aeng | ||