000			01526naa a2200229uu 4500
001			0052015271437
003			OSt
005			20190211171852.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aGONZÁLEZ, Jose M. Hurtado _940371
245	1	0	_aExploring paths between web adoption and firm performance : _bthe mediating effect of customer satisfaction, corporate image, market expansion and internal efficiency
260			_aOxfordshire : _bRoutledge, _cset./out. 2009
520	3		_aThis paper examines the effect of the different levels of web adoption on firm performance. We propose and test a model integrating one direct path and four indirect paths between levels of web adoption and firm performance. These four indirect paths take into account customer satisfaction, corporate image, market expansion and internal efficiency as intermediate factors. Data were collected from 159 European and American firms operating in the fashion industry. Results suggest that a higher level of web adoption promotes better overall firm performance when the relation is mediated by the aforementioned intermediate factors.
590			_aVolume 20
590			_aNumbers 9-10
700	1		_aCÁMARA, Sebastian Bruque _940372
700	1		_aGONZÁLEZ, Jose L. Galan _940373
773	0	8	_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1055-1074 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1527^b _cDaiane
998			_a20100531 _b1325^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33419 _d33419
041			_aeng