000			01620naa a2200229uu 4500
001			0052015292537
003			OSt
005			20190211171853.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aJAJU, S. B. _940375
245	1	0	_aTowards managing quality cost : _ba case study
260			_aOxfordshire : _bRoutledge, _cset./out. 2009
520	3		_aOne of the most effective tools for evaluating the success of a quality management programme is the measurement of quality costs (prevention, appraisal and failure costs). The application of the concept of quality costs originated in the early 1950s. A systematic approach is needed for measuring quality costs. This paper describes a case study to capture quality costs in a manufacturing company. An appropriate framework is proposed for capturing quality costs and statistical analysis is carried out to characterise trends and relationships between various components. In this paper, we have demonstrated that quality cost should not be seen as solving a problem with a unique definition, but rather that there exists a whole space of reasonable notions of quality improvements, and that these notions can be seen as actionable guidelines to successfully implement a TQM programme.
590			_aVolume 20
590			_aNumbers 9-10
700	1		_aMOHANTY, R. P. _940376
700	1		_aLAKHE, R. R. _940377
773	0	8	_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1075-1094 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1529^b _cDaiane
998			_a20100531 _b1325^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33421 _d33421
041			_aeng