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|---|---|---|---|
| 001 | 0052015323237 | ||
| 003 | OSt | ||
| 005 | 20190211171854.0 | ||
| 008 | 100520s2009 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aCHATTERJEE, Aditya _924591 |
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| 245 | 1 | 0 |
_aAssessing students' rating in higher education : _ba servquakl approach |
| 260 |
_aOxfordshire : _bRoutledge, _cset./out. 2009 |
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| 520 | 3 | _aThe paper addresses two common questions relating to the use of students' feedback reports as valid measures of teaching effectiveness and improvement of teaching quality. A SERVQUAL-type approach to prioritise quality parameters has also been adopted. The role of statistics and quality professionals has been elaborated. Scope for further research about rating instruments and other forms of students' input has been recommended. | |
| 590 | _aVolume 20 | ||
| 590 | _aNumbers 9-10 | ||
| 700 | 1 |
_aGHOSH, Chiranjib _940378 |
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| 700 | 1 |
_aBANDYOPADHYAY, Souvik _940379 |
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| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1095-1109 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w |
| 942 | _cS | ||
| 998 |
_a20100520 _b1532^b _cDaiane |
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| 998 |
_a20100531 _b1326^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33422 _d33422 |
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| 041 | _aeng | ||