000			01947naa a2200229uu 4500
001			0052015353537
003			OSt
005			20190211171854.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aLAI, Kuei-Kuei _940380
245	1	0	_aWhy is quality improving continuously? An integrated perspecive of institutions theory and the resource-based view of the firm
260			_aOxfordshire : _bRoutledge, _cset./out. 2009
520	3		_aIn this paper, we seek to answer a fundamental question: Why is quality improving continuously? Quality improvement is a goal that firms always pursue. Previous research on quality improvement centred mostly on total quality management (TQM), which emphasises a customer-oriented activity that relies on continuous devotion to quality improvement throughout a whole company. Yet, the mechanism of quality improvement is not well understood. This article draws on an integrated perspective of institutional theory and the resource-based view of the firm, highlighting the importance of resource exploitation based on an institution. We further argue that a hereditary institution can facilitate trust development, which in turn results in an advantageous endogenous resource, i.e., self-reinforcing human capital, supporting continuous quality improvement. To examine this argument, we draw on a case study of Largan Precision, the world's largest aspherical optical plastic lens supplier, to illustrate its successful mechanism of quality improvement. Finally, conclusion and implications for theory and practice are presented.
590			_aVolume 20
590			_aNumbers 9-10
700	1		_aLIU, Tzu-Hsin _940381
700	1		_aKAO, Fang-Chen _940382
773	0	8	_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1111-1122 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1535^b _cDaiane
998			_a20100531 _b1326^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33423 _d33423
041			_aeng