000			01284naa a2200217uu 4500
001			0052015411837
003			OSt
005			20190211171856.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aCHEN, Jih-Kuang _940387
245	1	0	_aA new method to identify the category of the quality attribute
260			_aOxfordshire : _bRoutledge, _cset./out. 2009
520	3		_aSince Kano et al. (1984) proposed the two-dimension quality model, it was widely accepted and applied. Yet there are still arguments raised, especially the identification method of its attribute. Later on some scholars proposed some corrective methods, but there were still some defaults in application. Therefore, the research proposed a new identification method for quality attribute to improve the accuracy of the identification. The method was not only easy to use, but also effective through difference comparison with traditional method by real cases.
590			_aVolume 20
590			_aNumbers 9-10
700	1		_aLEE, Yu-Cheng _940388
773	0	8	_tTotal Quality Management & Business Excellence _g20, 9-10, p. 1139-1152 _dOxfordshire : Routledge, set./out. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1541^b _cDaiane
998			_a20100531 _b1326^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33426 _d33426
041			_aeng