000			01950naa a2200217uu 4500
001			0052015544337
003			OSt
005			20190211171857.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aCHIANG, Chwan-Yi _940389
245	1	0	_aAn integration of balanced scorecards and data evelopment analysis for firm's benchmarking management
260			_aOxfordshire : _bRoutledge, _cnov./dez. 2009
520	3		_aManagement performance measurement is a complex task since multiple inputs and multiple outputs are involved in the process. This study attempted to develop an integrated framework to encompass the basic concepts of balance scorecards (BSC) and data envelope analysis (DEA) for measuring management performance. BSC and DEA are complementary to each other. On the one hand, BSC can provide appropriate outputs of performance for DEA. On the other hand, DEA can set benchmarking for companies based on their inputs and outputs, as well as transform performance measures into managerial information. Accordingly, the synergy of BSC and DEA can translate the appropriate performance indices into managerial implications. This study selected auto and commercial bank industries as the targets for empirical investigation. The results indicated that the interrelationships among four perspectives of BSC were empirically valid. However, the most crucial indicators in each perspective were distinct in different industries. About 46% of auto companies and 57% of commercial banks are located at efficiency frontiers. Managerial implications and research limitations are addressed as well.
590			_aVolume 20
590			_aNumbers 11-12
700	1		_aLIN, Binshan _940390
773	0	8	_tTotal Quality Management & Business Excellence _g20, 11-12, p. 1153-1172 _dOxfordshire : Routledge, nov./dez. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1554^b _cDaiane
998			_a20100531 _b1327^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33427 _d33427
041			_aeng