000			01787naa a2200229uu 4500
001			0052016021837
003			OSt
005			20190211171859.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aJAYAMAHA, Nihal _940397
245	1	0	_aA study of the validity of three majos business excellence models in the Asia pacific region
260			_aOxfordshire : _bRoutledge, _cnov./dez. 2009
520	3		_aThe validity of three key Business Excellence (BE) models used in the Asia Pacific Region - the Australian Business Excellence Framework (ABEF), the Baldrige Criteria for Performance Excellence (BCPE), and the Singapore Quality Award Criteria (SQAC) - was studied based on data (item scores) of past applicants of national quality/BE awards. This study greatly enhances understanding of the following: (i) how measurement items in different BE models are related to their assigned categories (constructs); (ii) evidence that there exists a theory underlying BE criteria; and (iii) how theoretical models can be interpreted, from a practical perspective. We found that in general, the level of evidence of measurement validity of the ABEF was lower, compared to the other two BE models. It is recommended that more attention is given to enhancing the precision of measurement items in future model revisions. The heuristics used in this analysis can be applied as a generic method in many other studies.
590			_aVolume 20
590			_aNumbers 11-12
700	1		_aGRIGG, Nigel _936218
700	1		_aMANN, Robin _934984
773	0	8	_tTotal Quality Management & Business Excellence _g20, 11-12, p. 1213-1227 _dOxfordshire : Routledge, nov./dez. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1602^b _cDaiane
998			_a20100531 _b1328^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33430 _d33430
041			_aeng