000			01959naa a2200229uu 4500
001			0052016062537
003			OSt
005			20190211171901.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aLEE, Jim _940399
245	1	0	_aShipping operations quality assurance for fibreglass reinforced plastics manufacturers
260			_aOxfordshire : _bRoutledge, _cnov./dez. 2009
520	3		_aThis paper presents an employee-participated approach to implement a quality assurance procedure related to the shipping operations in a fibreglass reinforced plastics (FRP) manufacturer. Our research is motivated by a local FRP company where a lot of customer complaints and quality problems occurred after the product was shipped. While numerous researches have focused on manufacturing process quality control, there is a lack of research in quality assurance procedures for shipping operations. In our research, employees at both the technical and shop-floor level were involved in the development of a quality assurance programme. First we reviewed the existing shipping procedures at the FRP manufacturer. A quality audit form with input from the technical personnel was then designed to identify possible quality problems. After collecting information from the operational personnel using the audit form, we analysed the audit results and developed a set of guidelines and procedures tailored to the shipping operations. The total participation-based procedure would suit most of the small to medium fibreglass manufacturers to achieve continuous quality improvement.
590			_aVolume 20
590			_aNumbers 11-12
700	1		_aBEEKHARRY, Parvin _940400
700	1		_aKOZMAN, Theodore A. _940401
773	0	8	_tTotal Quality Management & Business Excellence _g20, 11-12, p. 1247-1254 _dOxfordshire : Routledge, nov./dez. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1606^b _cDaiane
998			_a20100531 _b1328^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33432 _d33432
041			_aeng