000			02036naa a2200241uu 4500
001			0052016214337
003			OSt
005			20190211171906.0
008			100520s2009 xx ||||gr |0|| 0 eng d
100	1		_aKUO, Tsuang _924541
245	1	0	_aEmployees' perspective on the effectiveness of ISO 9000 certification : _ba total quality management framework
260			_aOxfordshire : _bRoutledge, _cnov./dez. 2009
520	3		_aISO 9000 has been widely adopted as a quality management system for improving competitiveness around the world, but with mixed success. As most competitors in the industries that require ISO registration are already registered, companies are now looking for tangible internal benefits from the standards. This study utilises a survey instrument directly tied to MBNQA criteria, frequently used to represent the various views of the constructs associated with TQM, to examine the effectiveness of ISO 9000 implementations towards Total Quality Management practices and operational performance from employees' perspective. Two observations are concluded: (1) ISO certifications significantly improve the effectiveness of quality management practices. Small divisions claim more improvement than large ones. Service experienced better improvement than manufacturing in five out of six areas investigated. Experienced divisions enjoy more improvement than novice ones. (2) ISO certification does bring significant benefits to improve the level of quality performance. While the effect of size is mixed, neither the years of registration nor the nature of operations has an effect on quality performance.
590			_aVolume 20
590			_aNumbers 11-12
700	1		_aCHANG, Tsun-Jin _940409
700	1		_aHUNG, Kuei-Chung _940410
700	1		_aLIN, Ming-Yuan _940411
773	0	8	_tTotal Quality Management & Business Excellence _g20, 11-12, p. 1321-1335 _dOxfordshire : Routledge, nov./dez. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100520 _b1621^b _cDaiane
998			_a20100531 _b1329^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33438 _d33438
041			_aeng