000			02083naa a2200229uu 4500
001			0052109223437
003			OSt
005			20190211171908.0
008			100521s2009 xx ||||gr |0|| 0 eng d
100	1		_aSU, Qiang _940417
245	1	0	_aResearch on the trade-off relationship within quality costs : _ba case study
260			_aOxfordshire : _bRoutledge, _cnov./dez. 2009
520	3		_aIn today's global competition, the significant cost saving potential on the quality costs is attracting more and more firms. The quality costs can be classified into control costs (prevention and appraisal costs) and failure costs (internal and external failure costs). As a universally accepted principle, the increase of the control costs will result in the decrease of the failure costs and vice versa. This relationship is called the trade-off relationship within quality costs. Thereof, the proportions of quality costs are vital for balancing the quality cost and there is a balanced point (a set of proportions) that can make a firm obtain the lowest level of the sum of quality costs. Based on a real case study, this paper concentrates on the statistic analysis of the trade-off relationship between quality costs and the quantitative calculation of the balanced point. The statistic analysis reveals that the trade-off relationships within quality costs will not show up except when time delays are taken into account. With these time delays, the related total quality cost (RTQC) can be derived and utilised to compute the balanced point of the quality costs. The case study demonstrates that the findings and approach can provide a useful assistance in the quality cost saving and management improvement.
590			_aVolume 20
590			_aNumbers 11-12
700	1		_aSHI, Jing-Hua _940418
700	1		_aLAI, Sheng-Jie _940419
773	0	8	_tTotal Quality Management & Business Excellence _g20, 11-12, p. 1395-1405 _dOxfordshire : Routledge, nov./dez. 2009 _xISSN 14783363 _w
942			_cS
998			_a20100521 _b0922^b _cDaiane
998			_a20101005 _b1031^b _cJaqueline
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33444 _d33444
041			_aeng