| 000 | 01433naa a2200217uu 4500 | ||
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| 001 | 0060216261937 | ||
| 003 | OSt | ||
| 005 | 20190211172406.0 | ||
| 008 | 100602s1996 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aCASTLEDINE, Doug _940850 |
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| 245 | 1 | 0 | _aThe role of ISO 9000 in improving the quality of service delivery of Hong Kong's public housing programs |
| 260 |
_aNew York : _bMarcel Dekker, _c1996 |
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| 520 | 3 | _aThis paper reports on research undertaken in Hong Kong on the impact of IS0 9000 (International Standards Organization 9000 series standards for Quality Management Systems) quality management standards in the improvement and assurance of quality service and products. The Hong Kong Housing Authority provides an appropriate context and database for this research as it has undertaken to implement the IS0 9000 quality management standards across its range of public housing construction and maintenance services and is able to provide the researchers with before and after scenarios which facilitate measurement of the impact of the standards on service quality. | |
| 590 | _aVolume 19 | ||
| 590 | _aNumbers 11-12 | ||
| 700 | 1 |
_aBANNISTER, Barry _940851 |
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| 773 | 0 | 8 |
_tInternational Journal of Public Administration - IJPA _g19, 11-12, p. 2167-2193 _dNew York : Marcel Dekker, 1996 _xISSN 01900692 _w |
| 942 | _cS | ||
| 998 |
_a20100602 _b1626^b _cDaiane |
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| 998 |
_a20100604 _b1519^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33933 _d33933 |
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| 041 | _aeng | ||