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| 001 | 0060217281437 | ||
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| 005 | 20190211172414.0 | ||
| 008 | 100602s1996 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aIEGEL, Gilbert B. _940857 |
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| 245 | 1 | 0 | _aTowards a public service blend of human resource management and TQM |
| 260 |
_aNew York : _bMarcel Dekker, _c1996 |
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| 520 | 3 | _aThe objective of this paper is to contemplate changes in personnel system infrastructure required to implement Total Quality Management (TQM) in public organizations (perhaps formal organization in general). By infrastructure we mean systems such as those for the design of work and positions, rewards, performance appraisal, selection, etc. We introduced the subject by summarizing many of the concepts from the quality literature which express philosophy, structural aspects and practices. Even the industrial context in which TQM has flowered has not adapted significantly to implications of TQM philosophy and structure. Instead, traditional personnel management systems prevail with some concern for needed specia1 training, and anguish about negative effects of performance appraisal, some reward systems, and work standards. | |
| 520 | 3 | _aBecause the government context is bound to present difficulties and pitfalls we summarized another body of literature, that of the reasons why the idea probably won't work in government. | |
| 520 | 3 | _aUltimately, we get to the point of the essay: a discussion of contemplated types of personnel system changes that ought to support organizations operating in a quality mode. Changes are considered under the subjects of: work design, recruitment and selection, performance appraisal, training, compensation and labor-management relations. We conclude with a. brief case study on the Pacer Share Project. | |
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_aSEIDLER, Edward _940858 |
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| 773 | 0 | 8 |
_tInternational Journal of Public Administration - IJPA _g19, 10, p. 1781-1810 _dNew York : Marcel Dekker, 1996 _xISSN 01900692 _w |
| 942 | _cS | ||
| 998 |
_a20100602 _b1728^b _cDaiane |
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_a20100604 _b1516^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c33947 _d33947 |
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| 041 | _aeng | ||