000			01547naa a2200181uu 4500
001			0060714375037
003			OSt
005			20190211172515.0
008			100607s1996 xx ||||gr |0|| 0 eng d
100	1		_aCHEUNG, Anthony B. L. _92167
245	1	0	_aPerformance pledges-power to the consumer or a quagmire in public service legitimation?
260			_aNew York : _bMarcel Dekker, _c1996
520	3		_aOne of the latest initiatives in Hong Kong's public sector reform is the launch of “performance pledges” in 1992, which have essentially been modelled on citizen's charters in the United Kingdom. While the stated aims of performance pledges, citizen's charters, or similar initiatives, are to raise the standard of public services and to make such services answer better to the needs of ordinary people, hence “empowering” the public service consumers, this latest consumerist trend in public management has more far-reaching implications, both in terms of the organization as well as the legitimation of public service provision. This article examines such implications, with specific reference to the Hong Kong situation, and argues that the outcome of the development seems to point to the empowerment of public managers rather than the consumers as the official rhetoric would imply.
773	0	8	_tInternational Journal of Public Administration - IJPA _g19, 2, p. 233-259 _dNew York : Marcel Dekker, 1996 _xISSN 01900692 _w
942			_cS
998			_a20100607 _b1437^b _cDaiane
998			_a20100609 _b1634^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c34083 _d34083
041			_aeng