000			01686naa a2200193uu 4500
001			0061615125737
003			OSt
005			20190211172803.0
008			100616s1989 xx ||||gr |0|| 0 eng d
100	1		_aLATTING, Jean Elizabeth _941135
245	1	0	_aCitizen versus consumer representation : _blessons from the neighborhood health center experience
260			_aNew York : _bMarcel Dekker, _c1989
520	3		_aWithin the last two decades, consumers-actual service users-as distinct from citizens - at - large have been invited to serve on public service boards in this country. Many agency boards, however, allow citizens - at - large to represent the consumer constituency. This study compared the representativeness of four categories of “consumer” board members in 13 neighborhood health centers throughout the urban south and southwest: (1) actual service users who identified as consumers, (2) actual service users who did not identify as consumers, (3) nonservice users who identified as consumers, and (4) nonservice users who did not identify as consumers.
520	3		_aAlthough only cautious generalizations may be made to other settings, the finding suggest that health and human service agencies which desire consumer representation on their boards should select only those who actually use the agency's services, who identify as consumer representatives, and who have authorization from a consumer constituency.
773	0	8	_tInternational Journal of Public Administration - IJPA _g12, 1, p. 113-136 _dNew York : Marcel Dekker, 1989 _xISSN 01900692 _w
942			_cS
998			_a20100616 _b1512^b _cDaiane
998			_a20100624 _b0950^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c34360 _d34360
041			_aeng