| 000 | 01224naa a2200193uu 4500 | ||
|---|---|---|---|
| 001 | 0083013485937 | ||
| 003 | OSt | ||
| 005 | 20190218141808.0 | ||
| 008 | 100830s2004 xx ||||gr |0|| 0 fre d | ||
| 100 | 1 |
_aVITALIS, André _941979 |
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| 245 | 1 | 0 |
_aNTIC et relation adminsitrative : _bde la relation de guichet à la relation de réseau |
| 260 |
_aParis : _bENA, _c2004 |
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| 520 | 3 | _aThe extension of ITCs through administration has brought about new forms of relationships between agents and the public. On the basis of a survey dealing with the introduction of cyber-procedures at the Caisse dallocations familiales (General Child Benefit Fund), the authors attempt to define in exactly what ways new technologies radically change not only the image, but also the attitude and ways of working of the various actors. In addition to higher efficiency of service, their use seems to have brought about an unexpected « re-humanisation » of administrative relations | |
| 700 | 1 |
_aDUHAUT, Nicolas _941980 |
|
| 773 | 0 | 8 |
_tRevue Française D'Administration Publique _g110, p. 315-326 _dParis : ENA, 2004 _xISSN 01527401 _w |
| 942 | _cS | ||
| 998 |
_a20100830 _b1348^b _cDaiane |
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| 998 |
_a20100901 _b1110^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c35862 _d35862 |
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| 041 | _afre | ||