000			03015naa a2200217uu 4500
001			0100515343837
003			OSt
005			20190211173729.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aAHMAD, Fauzi Bin _942477
245	1	0	_aComparative study of TQM practices between japanese and non-japanese electrical and electronics companies in Malaysia : _bsurvey results
260			_aOxfordshire : _bRoutledge, _cJan./Feb. 2010
520	3		_aTotal quality management (TQM) is a crucial concept in ensuring that companies survive in this increasingly competitive global market. Japanese companies are very successful because of the adoption and implementation of TQM principles expounded by quality gurus such as Deming, Juran, Taguchi and others. In order to survive in the global market with intense competition between regions and enterprises, the adoption of TQM practices is essential to ensure business excellence. Many non-Japanese companies particularly in the Malaysian context are still in the initial stage of TQM implementation. This piece of work relates to a study on the comparison between Japanese companies and non-Japanese companies in Malaysia with regard to TQM practices. A questionnaire was prepared and sent to 370 companies from the electrical and electronics sector in Malaysia which gave a 21.9% response rate. Attempts were made at finding significant differences between Japanese and non-Japanese companies with regard to TQM practices and the companies' view of the importance thereof. It was found that there are significant differences in TQM practices between Japanese and non-Japanese companies. Management leadership, measurement and feedback, product design and education and training are the significant factors, which shows the strength of Japanese companies with superior practices in these four factors as against non-Japanese companies. There are no significant differences in perception of the importance of TQM between Japanese and non-Japanese companies except for the product design factor. This study shows that Japanese companies place high importance on product design and they believe quality starts from design and in turn will determine manufacturability, reliability and product quality. This points to the need for much greater emphasis to be placed on future quality improvement programmes for local companies. Further studies can be made focusing on the other types of industry in Malaysia, such as automotive, food processing and metal-based, to develop a comprehensive TQM implementation framework to be built upon to meet the needs of Malaysian industries in their drive towards achieving TQM practices
590			_aVolume 21
590			_aNumbers 1-2
700	1		_aYUSOF, Sha'ri Mohd _942478
773	0	8	_tTotal Quality Management & Business Excellence _g21, 1-2, p. 11-20 _dOxfordshire : Routledge, Jan./Feb. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1534^b _cDaiane
998			_a20110804 _b1100^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36673 _d36673
041			_aeng