000			01785naa a2200241uu 4500
001			0100515563837
003			OSt
005			20190211173738.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aZAKUAN, N. M. _942495
245	1	0	_aProposed relationship of TQM and organisational performance using structured equation modelling
260			_aOxfordshire : _bRoutledge, _cJan./Feb. 2010
520	3		_aTotal quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation?
590			_aVolume 21
590			_aNumbers 1-2
700	1		_aYOSUF, S. M. _942496
700	1		_aLAOSIRIHONGTHONG, T. _942497
700	1		_aSHARAROUN, A. M _942498
773	0	8	_tTotal Quality Management & Business Excellence _g21, 1-2, p. 185-204 _dOxfordshire : Routledge, Jan./Feb. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1556^b _cDaiane
998			_a20101006 _b1736^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36684 _d36684
041			_aeng