000			01508naa a2200205uu 4500
001			0100516152737
003			OSt
005			20190211173740.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aEVANS, James R _942501
245	1	0	_aOrganisational learning for performance excellence : _ba study of branch-smith printing division
260			_aOxfordshire : _bRoutledge, _cMar./Apr. 2010
520	3		_aThis paper represents the first formal study of Baldrige Award feedback comments in attempting to better understand the process of developing performance excellence maturity in organisations and the fundamental differences that characterise award recipients from non-recipients. Using qualitatively coded data from Branch-Smith Printing Division, a 2002 Baldrige recipient, we suggest that the cross-cutting elements of a performance excellence culture, characterised by the Baldrige Core Values of organisational and personal learning, agility, managing for innovation and systems perspective, are more vital to driving rapid and successful change in organisations and achieving high levels of performance excellence than are typical improvements in functional management processes
590			_aVolume 21
590			_aNumbers 3-4
773	0	8	_tTotal Quality Management & Business Excellence _g21, 3-4, p. 225-244 _dOxfordshire : Routledge, Mar./Apr. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1615^b _cDaiane
998			_a20101006 _b1738^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36686 _d36686
041			_aeng