000			01930naa a2200229uu 4500
001			0100516174037
003			OSt
005			20190211173741.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aKARAPETROVIC, Stanislav _924489
245	1	0	_aWhat happened to the ISO 9000 lustre? An eight-year study
260			_aOxfordshire : _bRouledge, _cMar./Apr. 2010
520	3		_aThe evolution of the benefits and costs of ISO 9001 registration over time is analysed through a four-year follow-up on the research published earlier in this journal (Casadess & Karapetrovic, 2005a). A longitudinal empirical study was developed and conducted over a period of eight years, with three surveys administered in 1998, 2002 and 2006, respectively. More than 1000 companies based in Catalonia (Spain) took part in the study, which asked for their perceptions regarding the resources involved in and the outcomes of the implementation and registration of an ISO 9001-compliant quality management system. The results show a continued decrease in the benefits of ISO 9001 registration overall. However, the benefits which are directly related to the objectives of an ISO 9001 quality management system, as stated in the ISO 9001:2000 standard, are still dominant and reported by a large majority of companies. The study also found an additional decrease in the costs of implementing and maintaining the standard, and a further reduction in the average time needed for implementation, with reference to the initial (1998-2002) longitudinal research
590			_aVolume 21
590			_aNumbers 3-4
700	1		_aFA, Martí Casadesús _918136
700	1		_aSAIZARBITORIA, Iñaki Heras _918137
773	0	8	_tTotal Quality Management & Business Excellence _g21, 3-4, p. 245-268 _dOxfordshire : Rouledge, Mar./Apr. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1617^b _cDaiane
998			_a20101006 _b1738^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36687 _d36687
041			_aeng