000			01482naa a2200217uu 4500
001			0100516470937
003			OSt
005			20190211173747.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aGARCÍA-BERNAL, Javier _942515
245	1	0	_aIncreasing the organisational performance benefits of TQM : _ban approach based on organisational design
260			_aOxfordshire : _bRoutledge, _cMar./Apr. 2010
520	3		_aAdopting total quality management can improve firms' organisational performance. The current work examines how firms can increase the benefits traditionally linked to this approach to management. Under the theoretical and conceptual framework of transaction cost theory, we study the economic capacity of total quality management to efficiently manage the organisational design problems arising in firms. The empirical results show that adopting total quality management in a way that is consistent with organisational design postulates increases the organisational performance benefits of TQM, because firms can exploit the complementarities between total quality management and organisational design
590			_aVolume 21
590			_aNumbers 3-4
700	1		_aRAMÍREZ-ALESÓN, Marisa _942516
773	0	8	_tTotal Quality Management & Business Excellence _g21, 3-4, p. 363-382 _dOxfordshire : Routledge, Mar./Apr. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1647^b _cDaiane
998			_a20101006 _b1741^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36697 _d36697
041			_aeng