000			01306naa a2200205uu 4500
001			0100516505137
003			OSt
005			20190211173748.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aLIFANG, Wu _942517
245	1	0	_aManaging design quality and conformance quality : _bmodels and insights
260			_aOxfordshire : _bRoutledge, _cMar./Apr. 2010
520	3		_aTraditionally design quality and conformance quality are considered separately in the literature. In this paper we integrate these two quality dimensions into stylised quality decision models for synthesising design quality cost, conformance quality cost and product revenue components. We show that under both decision scenarios (either customer can or cannot perceive the actual quality deviations at purchasing time), optimal design quality, conformance quality and price decisions are positively interrelated. Our research offers both theoretical and practical contributions towards total quality management
590			_aVolume 21
590			_aNumbers 3-4
773	0	8	_tTotal Quality Management & Business Excellence _g21, 3-4, p. 383-390 _dOxfordshire : Routledge, Mar./Apr. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1650^b _cDaiane
998			_a20101006 _b1741^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36698 _d36698
041			_aeng