000			01965naa a2200241uu 4500
001			0100517010437
003			OSt
005			20190211173751.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aCHONG, Alain Yee-Loong _942526
245	1	0	_aTQM, knowledge management and collaborative commerce adoption : _ba literature review and research framework
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aThis article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce adoption. The findings provide a basis for developing a model to advance the TQM, KM and innovation adoption research literature. This study proposes a new integrated model which includes practices from both TQM and KM theories to examine if these practices will result in an improvement in the adoption of c-commerce. Organisations intending to adopt or increase the level of adoption of c-commerce will be able to make managerial decisions based on TQM and KM practices from this research. The study makes a significant contribution by combining TQM and KM models as a methodological example which is useful for practitioners to track the degree of TQM and KM effects on c-commerce adoption. This model can be used by companies to do a pre-test baseline measurement, and then periodically reassess the effects of any TQM and KM change
590			_aVolume 21
590			_aNumbers 5-6
700	1		_aKENG-BOON, Ooi _942527
700	1		_aBINSHAN, Lin _942528
700	1		_aPEI-LEE, Teh _942529
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 457-474 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1701^b _cDaiane
998			_a20101006 _b1743^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36704 _d36704
041			_aeng