000			02041naa a2200217uu 4500
001			0100517025437
003			OSt
005			20190211173752.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aSOUSA, Sérgio _942530
245	1	0	_aDevelopment of a performance measurement framework for SMEs
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aQuality gurus all recognise the importance of measurement to track progress and ensure quality improvement according to an accepted plan. They emphasise the use of local measures for evaluating performance because of the ease with which a standard can be established. To measure quality, all areas of an organisation and its environment must be addressed. A performance measurement system (PMS) must contribute to and be integrated with other management objectives. In addition, the benefits of using such a system should outweigh its cost. By integrating quality with dimensions of company performance related with core, support and management processes, and considering the constraints associated with small and medium enterprises (SMEs), a framework to foster their performance was developed. The aim was to provide a strategy for implementing various quality measurement tools as part of a continuous improvement programme. The resultant framework is also a means of complying with the associated principles of ISO 9001. Overall, it is argued that the maturity of an SME affects the success of PMSs and quality management systems (QMSs). Finally, this work attempts to bridge the gap between theory and practice by providing SMEs with a framework to help them improve, and thus become more competitive and sustainable
590			_aVolume 21
590			_aNumbers 5-6
700	1		_aASPINWALL, Elaine _924538
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 475-502 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1702^b _cDaiane
998			_a20101006 _b1743^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36706 _d36706
041			_aeng